Look at the location with the washer. If it is in an unheated room or porch where the temperature has fallen below freezing, the water in the pipes may have frozen. Use sleeve-type warmers to defrost, and move the machine indoors for future use.
2Open and securely re-close the lid. The washer will not drain and spin when the lid is open even a little bit.
3Inspect the load. Very heavy items like rugs and comforters retain more water and do not spin as efficiently, and may cause some water to remain in the tubKenmore Elite Washing Machine Won't Drain. Wash these items individually, and be sure bestwashingmachinex.com to choose the "Bulky" cycle.
4Check the location in the drain hose. If it is more than 96 inches above the floor, the pump will not be strong enough to move the drained water up the incline. Contact a plumber Remove washing machine odor/ to move the drain hose hookup. When the hookup is below the washer cabinet, contact a repair center to install an air gap/siphon break assembly.
5Unplug the washer and remove the back panel. Inspect the drain hose (the large one) for kinksKenmore Elite Washing Machine Won't Drain. Gently detach the drain hose from the tub and look inside for clogs. If the clog is visible, carefully remove it. If nothing is visible, the clog could be further down the line. Use a garden hose to run water through the drain hose - if it overflows, there is a clog - specialized tools are necessary to remove this clog, so contact a repair center. When the water flows through, re-attach the drain hose to the tub.
6Locate the pump and inspect the pulley. Attempt to move it by hand. If it does not move easily, it is frozen and must be replaced.
7Look inside the tub and locate the drain hose towards the bottom. If it is more than four inches long, cut off the extra tube with scissors.
8Replace the service panel before plugging the washer back in.
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